Readymode Compliance Center.

You can expect a range of call center topics with – best practices, software advice, company and industry news, and more. If you’re looking for all things “call center”, you’re in the right place

What is Call Monitoring?

Call monitoring is the systematic and real-time evaluation of phone conversations between agents and customers. Learn more.
May 22, 2024

What is an Automatic Call Distributor (ACD)?

ACDs play a vital role in streamlining call center operations and improving the overall customer experience.
May 15, 2024

What is a call center agent?

A call center agent is a front-line employee responsible for handling incoming and outgoing phone calls on behalf of a call center. Read more!
May 8, 2024

What is Proactive Customer Engagement?

How does proactive customer engagement build lasting client relationships and drive business success? Learn more!
April 17, 2024

What is a predictive dialer?

A predictive dialer is a sophisticated dialing system that uses algorithms to predict agent availability.
April 14, 2024

What is DID Reputation?

DID Reputation is a measure of how trustworthy your outbound phone numbers are, and helps prevent Spam/Scam Likely calls.
August 15, 2023

What is DID?

DID, or “Direct Inward Dialing,” allows multiple phone numbers to be assigned a single physical telephone or a group of lines.
July 7, 2023

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