Readymode Compliance Center.

You can expect a range of call center topics with – best practices, software advice, company and industry news, and more. If you’re looking for all things “call center”, you’re in the right place

What is Express Consent?

If you’re in the phone contact business, you’ve likely heard the term “express consent,” or similar terms like explicit permission, direct authorization, or clear consent. But what exactly is “express consent?”
July 16, 2024

What is Outbound Calling?

Outbound calling is a proactive approach used by call centers to reach out to customers, prospects, or leads.
June 30, 2024

What is a CRM System?

A CRM System, short for “Customer Relationship Management,” is a software tool used to manage interactions with customers. Learn more.
May 29, 2024

What does KPI mean for call centers?

KPIs provide a clear and objective way to assess the overall performance of your call center. They ensure that the call center’s activities are contributing to the company’s overall success.
May 23, 2024

What is Call Monitoring?

Call monitoring is the systematic and real-time evaluation of phone conversations between agents and customers. Learn more.
May 22, 2024

What is an Automatic Call Distributor (ACD)?

ACDs play a vital role in streamlining call center operations and improving the overall customer experience.
May 15, 2024

What is a call center agent?

A call center agent is a front-line employee responsible for handling incoming and outgoing phone calls on behalf of a call center. Read more!
May 8, 2024

What is Proactive Customer Engagement?

How does proactive customer engagement build lasting client relationships and drive business success? Learn more!
April 17, 2024

What is a predictive dialer?

A predictive dialer is a sophisticated dialing system that uses algorithms to predict agent availability.
April 14, 2024

What is DID Reputation?

DID Reputation is a measure of how trustworthy your outbound phone numbers are, and helps prevent Spam/Scam Likely calls.
August 15, 2023

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