October 1, 2024
Discover key call center statistics, trends, and best practices that will shape the industry in 2025. Learn how to optimize your productivity and efficiency.
Dial smarter.
Connect faster.
All-in-one call center software.
Grow your revenue, increase contact rates, and make every call count with our industry-leading outbound call center solutions.
The heart of the Readymode system.
We’re made for call centers. Our outbound call center software delivers everything you need to create meaningful proactive customer engagement, grow your business, and nurture prospects with personalized customer data at your agents’ fingertips.
Predictive Dialer
Connect with more leads, close more deals, and grow your business with a dialer that automatically optimizes its speed to get the most out of your lists and agents. Supercharge agent productivity with automated data entry, blended inbound and outbound calling, dynamic scripts and advanced analytics.
Security & Compliance
Built-in features to help your agents make compliant sales calls. Decrease your risk of costly TCPA and DNC violations with native integrations, powerful firewall security to prevent sign-ins from unsecured locations, and call recording for compliance and quality assurance.
Lead Management
Optimize lead engagement to close deals faster. Organize your leads and streamline your agents’ workflow with custom queues and dispositions to maximize their productivity and efficiency. Plus, organize your proactive customer outreach opportunities with the click of a button.
Built-In CRM
Increase your revenue with high close rates and additional upselling and cross selling opportunities. Easily identify pain points and create tailored solutions for prospects and customers with customized lead profiles, automatic lead importing and advanced lead targeting.
Real-Time Reporting & Insights
Maximize your agent productivity with visual dashboards to monitor sales performance– have metrics like win rate, lead conversion at your fingertips. Plus, support your top performers in real time with live floor monitoring, with the ability to listen, whisper, or interject on a call.
Call Cadencing & Autopilot
(only in Readymode iQ)
Manage call frequency. Dial the right number at the right time to increase your connect rate and talk to more leads. Use Autopilot to only dial from clean DIDs.
Caller ID Reputation
(only in Readymode iQ)
Avoid using flagged numbers. Assess phone number reputation before you use the number for dialing. See which phone numbers are flagged by a major carrier.
Why choose ReadyMode?
Power that goes beyond making a call.
The right predictive dialer for your call center is a game-changer. Here’s some of what makes Readymode the go-to dialing software provider for outbound call centers.
Uptime, all the time
Uptime, all the time
99% uptime means that reps can focus on conversations– not troubleshooting your dialer.
Connection rates that rock
Connection rates that rock
Industry leading algorithm that connects your agents to more leads in less time. Plus, accurate lead targeting means your agents get the right people on the phone at the right time.
Lightning speed
Lightning speed
With dialing speeds that automatically adjust to your agents’ availability, you’ll connect with more leads, close more deals, and grow your business faster.
Compliance Tools Built-in
Compliance Tools Built-in
Features designed to keep your business compliant with TCPA and calling regulations in a single, centralized solution.
Data security, locked in
Data security, locked in
A powerful firewall, plus native compliance integrations keep your business, agents, and customers safe and protected.
Performance reporting
Performance reporting
Maximize your agent productivity with visual dashboards to monitor sales performance– have metrics like win rate and lead conversion at your fingertips.
Zero Set Up Fees
Zero Set Up Fees
We don’t charge extra for support or set-up because your success is our top priority.
Unlimited Expert Support
Unlimited Expert Support
From onboarding and integrations to tech support, our knowledgeable team is here to help you succeed in a flash. You’ve got big goals and we’re here to help you achieve them.
1 on 1
Implementation
4x faster
Time to ROI
9/10 Users
Recommend Readymode
Lead the conversation.
Loved by users.
See what people are saying.
“What I love the most about Readymode is that they take care of you from pre-sales up to onboarding tools and immediate support. They even help you tailor your needs and advise a good business strategy for maximizing their tools.”
Emanuel James W.
Small-Business
“Readymode allows you to have a tremendous amount of simultaneous call activity using their proprietary call management software. It knows when to speed up, when to slow down and how to maximize every lead in the campaign judiciously. At the same time, the system will keep you in compliance with their DNC Risk Management protocols.”
Jeff A.
Executive Assistant to CEO
How Readymode helped reduce hourly agent cost by 25% at Integral Resources.
A dialer made for business.
Tailored for your industry.
Finally, a predictive dialer that’s truly all-in-one. Simplify your infrastructure and let our hybrid-cloud call center software make every call smarter, faster, and more profitable.
Integrate your favorite tools with ease.
Streamline your workflow and maximize productivity. Connect your tools for lead management, CRM, sales, project management, marketing, and more.
Frequently Asked Questions (FAQ)
Have questions? We’re here to help.
Readymode is a hybrid-cloud, all-in-one call center software that empowers businesses to connect with more leads in less time. Our industry-leading software features fully blended outbound and inbound calling, an advanced sales dialer, and powerful CRM.
Readymode (formerly Xencall) was founded in 2014 by our CEO, Jason Jantz. Leveraging his 25+ years of industry experience, he built Readymode to meet the specific needs of call centers and sales teams.
Learn more about us.
Readymode (formerly Xencall) was founded in 2014 by our CEO, Jason Jantz. Leveraging his 25+ years of industry experience, he built Readymode to meet the specific needs of call centers and sales teams.
Learn more about us.
Call center software is a tool that helps businesses manage outbound and inbound customer interactions. It centralizes and automates tasks like call routing, customer data management, and performance tracking, making it easier for teams to provide consistent, high-quality service.
Readymode’s software is optimized for outbound calling, with valuable inbound calling features that enable seamless agent and customer experiences.
Some of our key features include:
Readymode’s software is optimized for outbound calling, with valuable inbound calling features that enable seamless agent and customer experiences.
Some of our key features include:
- Unrestricted outbound and inbound calling channels
- Built-in predictive dialer and webphone
- Fully integrated customer relationship management (CRM)
- Detailed reporting and analytics
- Do-Not-Call (DNC) list management
Call center software provides many benefits, including:
- Increased Efficiency: Automation and access to customer data empower agents to work more efficiently and productively.
- Enhanced Customer Experience: Ensures fast, accurate responses by routing customers to the best agent or department available.
- Scalability: Can handle high volumes of calls and support growth without needing extra resources.
- Data-Driven Insights: Provides valuable insights into customer interactions and agent performance to improve processes.
- Flexibility: Hybrid-cloud software, such as Readymode, gives teams the flexibility to work from anywhere.
- Cost Savings: Streamlined processes, reduced call handling times, and improved agent efficiency can lead to significant cost savings over time.
Call center software is ideal for businesses and organizations that manage phone-based customer interactions. Common industries that use this software include real estate, solar energy, health insurance, BPO, home improvement, travel and tourism, and more.
Here are examples of how different teams and departments can use this software:
- Sales: Automate dialing, manage follow-ups, and track leads to close deals faster.
- Lead Generation: Streamline the process of qualifying and nurturing prospects through automated dial-list prioritization and comprehensive lead profiles.
- Marketing: Run outbound campaigns, track engagement, and measure success in real-time.
- Customer and Technical Support: Resolve customer issues faster with automated call routing and inbound-queue strategy, and track interactions to improve customer satisfaction.
Resources.
September 26, 2024
Readymode is featured in 42 reports and has received 11 badges including Leader, Leader – Small Business, High Performer – Americas, High Performer – Mid-Market, and Best Support – Small Business and Mid-Market.
September 25, 2024
Upgrade your MSP offerings & stay competitive. Learn how offering a predictive dialer can enhance efficiency & boost satisfaction for call center clients.
