Guide to BPO Call Centers: Types, Benefits & Tools for Success
The right call center software for business process outsourcing (BPO) boosts efficiency & helps provide great customer experiences. Read on!
Business Process Outsourcing (BPO)
Business Process Outsourcing made simple.
Become your BPO clients’ favorite partner with Readymode's predictive dialer. Gain a competitive edge with industry-leading campaign management, customizable workflows, automated third-party lead uploads and custom lead targeting.
The one thing you need to run a successful BPO.
Keeping your clients and their campaigns organized is easier than ever with Readymode’s call center software. Custom processes help you prioritize leads, track agent progress and build better client relationships. No matter what industry you’re working with, we've got you covered.
Manage multiple campaigns with ease.
Manage a large portfolio of clients with multiple campaigns through advanced configuration, playlist tools, and lead prioritization.
Build better relationships with advanced routing capabilities.
Match the right agent with the right lead at the right time based on skills, locations, and priorities, to nurture brand trust and streamline customer experiences.
Tailored conversations that cut through
the noise.
Help agents get customers the information they need with dynamic sales scripts embedded with rich customer data.
Streamlined inbound and outbound
calling.
Merge and automatically route your inbound and outbound channels for more effective opener and closer queues.
Dial Masters Solutions Increased Lead Conversion Rate by 30% With Readymode iQ
Read the full Success Story
Features built for call center outsourcing.
Help your clients retain loyal customers and close more deals with industry-leading call routing and agent management. Explore the full platform here.
Crystal clear call quality.
We work with top-tier carriers and have exceptional attestation rates that drive the highest quality voice. Your agents, and your leads, will appreciate it.
Reporting and analytics.
Optimize your sales strategy to boost your win rate with detailed reporting, stats, and analytics for agents, calls, campaigns and more.
Performance and productivity tools.
Maximize your agent productivity with visual dashboards to monitor sales performance and generate dynamic agent and payroll reports to keep your call center running smoothly.
Ready to supercharge your call center?
See what our customers are saying.
“I love Readymode iQ. I love how you can go in and see what calls are showing up as spam, how it will look on a caller ID. It’s a really modern system.”
Gabrielli Lopes, COO & Co-Founder
- Premier Home Solutions
Resources
Unlocking Call Center Efficiency: How a Predictive Dialer Can Enhance Your MSP Offerings
Upgrade your MSP offerings & stay competitive. Learn how offering a predictive dialer can enhance efficiency & boost satisfaction for call center clients.
Best Call Center Dialer: 5 Reasons to Choose Readymode
Your dialer has a major impact on your outbound call center’s productivity, compliance, and success. The wrong choice can lead to wasted time, frustrated agents, and missed opportunities.
See Readymode in action.
Get a personalized demo of our all-in-one predictive dialer. Make more connections, maximize agent performance, and turn dials into dollars for your outbound call center.
