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Best Practices • Compliance

What is Express Consent?

If you’re in the phone contact business, you’ve likely heard the term “express consent,” or similar terms like explicit permission, direct authorization, or clear consent. But what exactly is “express consent?”

July 16, 2024

Best Practices • Compliance

The FCC’s One-to-One Consent Rule and What it Means for Your Business

This article addresses a significant change the FCC has made to the specific form of consumer consent callers will need to make autodialed, prerecorded, or artificial-voice telemarketing or advertising calls to cell phones and the other types of phone lines covered in Section 227(b)…

July 12, 2024

Glossary

What is Outbound Calling?

Outbound calling is a proactive approach used by call centers to reach out to customers, prospects, or leads.

June 30, 2024

Best Practices

Why Proactive Customer Engagement Can Boost Your Bottom Line.

Discover why proactive engagement is critical for success: predictive dialing, CRM integration, call cadencing and more.

June 26, 2024

Compliance • Real Estate

According to the ITG, Calls Offering To Buy Real Estate Are Subject to the DNC Rules.

Calls offering to buy real estate are subject to the DNC rules, according to the ITG.

June 25, 2024

Best Practices • Healthcare • Insurance • Medicare

Key Features in Call Center Software for Medicare Sales

Discover essential features for Medicare sales success: integrated CRM, compliance tools, predictive dialer, customizable scripts, and real-time analytics.

June 17, 2024

Best Practices • Travel & Tourism

Cheat Sheet: 10 Travel & Tourism Phone Sales Tips

Travel is ramping up! Seize the opportunity with 10 quick tips help you ace your travel and tourism phone sales. Read on.

June 10, 2024

Best Practices • Compliance • DID Reputation

Benefits of DID Reputation Management

DID Reputation measures how credible a particular number is when it’s used for making outbound calls. DIDs and how you manage them can have a big impact on your ability to connect with your potential customers. Maintaining control over the numbers you use for dialing and knowing which numbers are “clean” significantly impacts the likelihood of your call being answered.

June 3, 2024

Best Practices • Compliance

Call Cadencing for Your Most Efficient Call Center Ever

Efficiency and compliance are the keys to the kingdom of effective call center management. With the new Advanced Playlist and Call Cadencing features included in Readymode iQ, you can unlock a host of benefits that streamline operations, protect lead lists, and ensure regulatory compliance.

June 3, 2024

Best Practices • Home Improvement

5 Essential Dialer Features for Home Improvement Sales

Discover the must-have features for home improvement sales success: predictive dialing, CRM integration, call recording, and more.

June 3, 2024

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