What is an Automatic Call Distributor (ACD)?
ACDs play a vital role in streamlining call center operations and improving the overall customer experience.
What is a call center agent?
A call center agent is a front-line employee responsible for handling incoming and outgoing phone calls on behalf of a call center. Read more!
What is Proactive Customer Engagement?
How does proactive customer engagement build lasting client relationships and drive business success? Learn more!
What is a predictive dialer?
A predictive dialer is a sophisticated dialing system that uses algorithms to predict agent availability.
What is DID Reputation?
DID Reputation is a measure of how trustworthy your outbound phone numbers are, and helps prevent Spam/Scam Likely calls.
What is DID?
DID, or “Direct Inward Dialing,” allows multiple phone numbers to be assigned a single physical telephone or a group of lines.
