What is Call Monitoring?

Call monitoring is the systematic and real-time evaluation of phone conversations between agents and customers. Learn more.

What is a call center agent?

A call center agent is a front-line employee responsible for handling incoming and outgoing phone calls on behalf of a call center. Read more!

What is DID Reputation?

DID Reputation is a measure of how trustworthy your outbound phone numbers are, and helps prevent Spam/Scam Likely calls.

What is DID?

DID, or “Direct Inward Dialing,” allows multiple phone numbers to be assigned a single physical telephone or a group of lines.