What is Outbound Calling?
Outbound calling is a proactive approach used by call centers to reach out to customers, prospects, or leads.
What is a CRM System?
A CRM System, short for “Customer Relationship Management,” is a software tool used to manage interactions with customers. Learn more.
What does KPI mean for call centers?
KPIs provide a clear and objective way to assess the overall performance of your call center. They ensure that the call center’s activities are contributing to the company’s overall success.
What is Call Monitoring?
Call monitoring is the systematic and real-time evaluation of phone conversations between agents and customers. Learn more.
What is an Automatic Call Distributor (ACD)?
ACDs play a vital role in streamlining call center operations and improving the overall customer experience.
What is a call center agent?
A call center agent is a front-line employee responsible for handling incoming and outgoing phone calls on behalf of a call center. Read more!
What is Proactive Customer Engagement?
How does proactive customer engagement build lasting client relationships and drive business success? Learn more!
What is a predictive dialer?
A predictive dialer is a sophisticated dialing system that uses algorithms to predict agent availability.
What is DID Reputation?
DID Reputation is a measure of how trustworthy your outbound phone numbers are, and helps prevent Spam/Scam Likely calls.
What is DID?
DID, or “Direct Inward Dialing,” allows multiple phone numbers to be assigned a single physical telephone or a group of lines.
