What does KPI mean for call centers?
![](https://i0.wp.com/readymode.com/wp-content/uploads/2024/04/iStock-1386672443.jpg?fit=800%2C500&ssl=1)
KPIs provide a clear and objective way to assess the overall performance of your call center. They ensure that the call center’s activities are contributing to the company’s overall success.
KPIs provide a clear and objective way to assess the overall performance of your call center. They ensure that the call center’s activities are contributing to the company’s overall success.