July 16, 2024
If you’re in the phone contact business, you’ve likely heard the term “express consent,” or similar terms like explicit permission, direct authorization, or clear consent. But what exactly is “express consent?”
Readymode Call Center Compliance.
You can expect a range of call center topics with – best practices, software advice, company and industry news, and more. If you’re looking for all things “call center”, you’re in the right place
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June 30, 2024
Outbound calling is a proactive approach used by call centers to reach out to customers, prospects, or leads.
May 29, 2024
A CRM System, short for “Customer Relationship Management,” is a software tool used to manage interactions with customers. Learn more.
May 23, 2024
KPIs provide a clear and objective way to assess the overall performance of your call center. They ensure that the call center’s activities are contributing to the company’s overall success.
May 15, 2024
ACDs play a vital role in streamlining call center operations and improving the overall customer experience.
May 8, 2024
A call center agent is a front-line employee responsible for handling incoming and outgoing phone calls on behalf of a call center. Read more!
April 17, 2024
How does proactive customer engagement build lasting client relationships and drive business success? Learn more!
April 14, 2024
A predictive dialer is a sophisticated dialing system that uses algorithms to predict agent availability.
August 15, 2023
DID Reputation is a measure of how trustworthy your outbound phone numbers are, and helps prevent Spam/Scam Likely calls.
