Resources.

You can expect a range of call center topics with – best practices, software advice, company and industry news, and more. If you’re looking for all things “call center”, you’re in the right place

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Every Call Counts with Readymode’s Voicemail Drop Feature

Maximize efficiency and engagement and deliver consistent messages with Readymode iQ’s Voicemail Drop feature.
May 31, 2024

5 Hidden Costs to Consider When Choosing Call Center Software

Don’t let hidden costs surprise you! Explore 5 crucial considerations when choosing call center software to ensure budget-friendly efficiency.
May 29, 2024

What is a CRM System?

A CRM System, short for “Customer Relationship Management,” is a software tool used to manage interactions with customers. Learn more.
May 29, 2024

8 Key Metrics for Travel and Tourism Phone Sales 

Learn the key metrics for effective travel phone sales: Call Connect Rate, Lead Response Time, Sales Revenue, and more!
May 27, 2024

What does KPI mean for call centers?

KPIs provide a clear and objective way to assess the overall performance of your call center. They ensure that the call center’s activities are contributing to the company’s overall success.
May 23, 2024

What is Call Monitoring?

Call monitoring is the systematic and real-time evaluation of phone conversations between agents and customers. Learn more.
May 22, 2024

What is BPO & Why the Right Call Center Software Matters

The right call center software for business process outsourcing (BPO) boosts efficiency & helps provide great customer experiences. Read on!
May 20, 2024

What is an Automatic Call Distributor (ACD)?

ACDs play a vital role in streamlining call center operations and improving the overall customer experience.
May 15, 2024

Understanding the TCPA’s Autodialer Rule

Although “autodialer” is the colloquial term, the TCPA and the FCC’s rules apply to an “automatic telephone dialing system,” which is defined as “equipment which has the capacity to store or produce telephone numbers to be called using a random or sequential number generator and to dial such numbers.”
May 14, 2024

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