Xencall just had a complete makeover. Moving forward, we will be known as ReadyMode!
Here are some frequently asked questions about Xencall's rebrand to ReadyMode.
ReadyMode Updates
Xencall is now ReadyMode
Xencall just had a complete makeover. Moving forward, we will be known as ReadyMode!
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The state of the call center industry
We've come a long way from the telethon-style call centers of decades past — and the innovation hasn't stopped yet.
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7 call center best practices to implement ASAP
Set clear goals, automate as much as possible, gather customer feedback, and more ways to efficiently manage your call center.
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Why sales managers and agents should care about call center performance
Team leaders, trainers, and sales reps are all responsible for turning dials into dollars. Here's how to get everyone on board with reporting and analytics.
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5 ways a predictive dialer can benefit your call center
With predictive dialer technology, call centers can increase sales, lower costs, easily scale to meet new business needs, and more.
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Drive sales from home: 6 tips for managing a remote call center
Working from home has its challenges — but there are plenty of things you can do to motivate your remote call center agents.
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Infographic | Why is ReadyMode’s predictive dialer so fast?
Not all predictive dialers are created equal. Find out what puts ReadyMode’s ahead of the pack.
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6 ways call center automation makes your life easier
From scheduling and forecasting to interactions and workflows, these call center automations let your agents focus on what they do best.
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A complete guide to call center KPIs: What to track and why
Connection rates, call lengths, wrap times and more metrics you should be tracking to help your agents succeed.