Xencall is now ReadyMode—FAQ Thumbnail
ReadyMode Updates

Xencall is now ReadyMode—FAQ

Xencall just had a complete makeover. Moving forward, we will be known as ReadyMode! Here are some frequently asked questions about Xencall's rebrand to ReadyMode.
Xencall is now ReadyMode Thumbnail
ReadyMode Updates

Xencall is now ReadyMode

Xencall just had a complete makeover. Moving forward, we will be known as ReadyMode!
The state of the call center industry Thumbnail
Best Practice

The state of the call center industry

We've come a long way from the telethon-style call centers of decades past — and the innovation hasn't stopped yet.
7 call center best practices to implement ASAP Thumbnail
Best Practice

7 call center best practices to implement ASAP

Set clear goals, automate as much as possible, gather customer feedback, and more ways to efficiently manage your call center.
Why sales managers and agents should care about call center performance Thumbnail
Best Practice

Why sales managers and agents should care about call center performance

Team leaders, trainers, and sales reps are all responsible for turning dials into dollars. Here's how to get everyone on board with reporting and analytics.
5 ways a predictive dialer can benefit your call center Thumbnail
Best Practice

5 ways a predictive dialer can benefit your call center

With predictive dialer technology, call centers can increase sales, lower costs, easily scale to meet new business needs, and more.
Drive sales from home: 6 tips for managing a remote call center Thumbnail
Best Practice

Drive sales from home: 6 tips for managing a remote call center

Working from home has its challenges — but there are plenty of things you can do to motivate your remote call center agents.
Infographic | Why is ReadyMode’s predictive dialer so fast? Thumbnail
Best Practice

Infographic | Why is ReadyMode’s predictive dialer so fast?

Not all predictive dialers are created equal. Find out what puts ReadyMode’s ahead of the pack.
6 ways call center automation makes your life easier Thumbnail
Best Practice

6 ways call center automation makes your life easier

From scheduling and forecasting to interactions and workflows, these call center automations let your agents focus on what they do best.
A complete guide to call center KPIs: What to track and why Thumbnail
Best Practice

A complete guide to call center KPIs: What to track and why

Connection rates, call lengths, wrap times and more metrics you should be tracking to help your agents succeed.