Outbound sales automation is changing how call centers operate — here’s how Thumbnail
Best Practice

Outbound sales automation is changing how call centers operate — here’s how

Many contact centers are boosting their business with outbound sales automation and AI call center technology. Trying this tech could spell success for your team. Find out the four biggest benefits you could see.
Infographic | A dialer solution that shines for the solar industry Thumbnail
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Infographic | A dialer solution that shines for the solar industry

It’s a new dawn for solar energy companies, and the internal and external marketing teams that power their sales. Demand for solar panel installations is on the rise as homeowners look to reduce their impact on the environment — and minimize their energy bills at the same time. With the right call center solution, reps can scale their outreach. Here’s a quick look at how.
AI call center trends to watch Thumbnail
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AI call center trends to watch

Contact centers have always used technologies related to artificial intelligence. Now new innovations are starting to enter the industry. See which trends to look out for in the future.
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Advice for motivating WFH call center agents

While some agents have no trouble working remotely, others may need extra help. Here's how to keep your entire team engaged and productive.
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ReadyMode Updates

Xencall is now ReadyMode—FAQ

Xencall just had a complete makeover. Moving forward, we will be known as ReadyMode! Here are some frequently asked questions about Xencall's rebrand to ReadyMode.
Xencall is now ReadyMode Thumbnail
ReadyMode Updates

Xencall is now ReadyMode

Xencall just had a complete makeover. Moving forward, we will be known as ReadyMode!
The state of the call center industry Thumbnail
Best Practice

The state of the call center industry

We've come a long way from the telethon-style call centers of decades past — and the innovation hasn't stopped yet.
7 call center best practices to implement ASAP Thumbnail
Best Practice

7 call center best practices to implement ASAP

Set clear goals, automate as much as possible, gather customer feedback, and more ways to efficiently manage your call center.
Why sales managers and agents should care about call center performance Thumbnail
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Why sales managers and agents should care about call center performance

Team leaders, trainers, and sales reps are all responsible for turning dials into dollars. Here's how to get everyone on board with reporting and analytics.
5 ways a predictive dialer can benefit your call center Thumbnail
Best Practice

5 ways a predictive dialer can benefit your call center

With predictive dialer technology, call centers can increase sales, lower costs, easily scale to meet new business needs, and more.