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Explore a range of call center topics, including best practices, software advice, industry news, and more. If you’re looking for all things call center, you’re in the right place.

Seeking compliance content? Browse our resources on call center compliance.

Featured Content

Gavel rested on a stack of hundred-dollar bills next to a blue folder, symbolizing legal and financial consequences.
5 Common TCPA Violations to Avoid, According to a TCPA Lawyer
Protect your business from costly fines and lawsuits. Discover the most common TCPA violations and how to avoid them, with actionable tips from a TCPA lawyer.

Latest Content

What does KPI mean for call centers?
KPIs provide a clear and objective way to assess the overall performance of your call center. They ensure that the call center’s activities are contributing to the company’s overall success.
What is an Automatic Call Distributor (ACD)?
ACDs play a vital role in streamlining call center operations and improving the overall customer experience.
Understanding the TCPA’s Autodialer Rule
Although “autodialer” is the colloquial term, the TCPA and the FCC’s rules apply to an “automatic telephone dialing system,” which is defined as “equipment which has the capacity to store or produce telephone numbers to be called using a random or sequential number generator and to dial such numbers.”
For 247setters.com no other dialer compared to the “fast as lightning” Readymode platform.
Discover why Readymode emerged as the top “lightning-fast” platform for 247setters. Unlock the secrets behind why Readymode outshines the competition for speed and efficiency.
What is a call center agent?
A call center agent is a front-line employee responsible for handling incoming and outgoing phone calls on behalf of a call center. Read more!

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Readymode’s founder and CEO, Jason Jantz, is a proud member of R.E.A.C.H (Responsible Enterprises Against Consumer Harassment). This organization is dedicated to stopping unwanted robocalls and gaining consumer trust through proper lead generation practices.

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