Call Center Compliance Checklist & Best Practices
Stay compliant with our call center compliance checklist, featuring essential guidelines and best practices to help you boost efficiency and avoid fines.
Readymode Call Center Compliance.
Staying compliant helps boost your connection rate, builds trust with your customers, and protects your business from costly legal trouble.
Featured Compliance Content.
The FCC’s One-to-One Consent Rule and What it Means for Your Business
This article addresses a significant change the FCC has made to the specific form of consumer consent callers will need to make autodialed, prerecorded, or artificial-voice telemarketing or advertising calls to cell phones and the other types of phone lines covered in Section 227(b)…
Latest Compliance Content.
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Understanding the TCPA’s Autodialer Rule
Although “autodialer” is the colloquial term, the TCPA and the FCC’s rules apply to an “automatic telephone dialing system,” which is defined as “equipment which has the capacity to store or produce telephone numbers to be called using a random or sequential number generator and to dial such numbers.”
Big Changes to the FTC’s Telemarketing Sales Rule: What to Know
On April 16, 2024, the Federal Trade Commission (FTC) amended its Telemarketing Sales Rule (TSR), with some changes kicking in in May, and a major change to your recordkeeping requirements coming up in October 2024.
Understanding the Role of Subscription Account Numbers (SANs)
One crucial aspect of ensuring those businesses’ compliance can be getting a Subscription Account Number (SAN) from the Federal Trade Commission’s (FTC) Do Not Call website. Let’s learn more about why SANs are especially important for call centers that engage in telemarketing.
The Two Pillars of TCPA Compliance: Core Rules
Explore the 2 pillars of TCPA and FCC compliance for call centers using pre-recorded messages, and Do Not Call list best practices.
Mini-TPCA for Telephone Solicitation in Maryland
Prepare for Maryland’s Mini-TCPA! Learn about penalties, autodialer rules, and more in our blog. Effective January 1, 2024.
The Two Pillars of TCPA Compliance: Protecting Your Business
Master TCPA compliance with 2 simple tips: use live-agent calls & follow DNC Registry rules to avoid costly legal pitfalls
We are committed to helping you stay compliant and protect your business.
Readymode’s founder and CEO, Jason Jantz, is a proud member of R.E.A.C.H (Responsible Enterprises Against Consumer Harassment). This organization is dedicated to stopping unwanted robocalls and gaining consumer trust through proper lead generation practices.
Frequently Asked Questions (FAQ)
Find answers to common questions about call center compliance.
Call center compliance means following the laws and regulations that determine how businesses are allowed to interact with consumers when making marketing or sales calls.
Compliance is crucial because it helps your business avoid hefty fines, prevent legal action, and most importantly, protect consumer rights. Staying compliant also helps your business run smoothly by building trust with customers and keeping your reputation intact.
The National Do Not Call (DNC) Registry is a list of phone numbers of people who have requested not to receive unsolicited marketing or sales calls. This list is managed by the Federal Trade Commission (FTC) in the United States.
It’s a legal requirement for businesses to check this list regularly and avoid calling any numbers registered on it, unless they have the individual’s express consent or an established business relationship.
Businesses must also maintain an internal DNC list for people who have directly requested to stop receiving calls.
The Telephone Consumer Protection Act (TCPA) is a federal law in the United States that regulates telemarketing calls, robocalls, text messages, and the use of auto dialers.
It requires businesses to obtain express consent from individuals before making marketing or sales calls and gives consumers the right to opt out of future communications (National DNC Registry).
The TCPA also sets restrictions on when and how businesses can call consumers, such as limiting calls to certain hours.
Beginning on January 27, 2025, the Federal Communications Commission’s (FCC) one-to-one consent rule requires businesses to obtain prior express written consent from each individual before sending marketing texts, making robocalls, or using an auto dialer to contact them.
This means that for every person you intend to call or text, you need their explicit permission to do so, especially for telemarketing purposes.
This rule ensures that you cannot rely on general or implied consent. Instead, the customer must have directly agreed to receive calls or messages from you. Without this consent, your business could face significant fines and penalties.
STIR/SHAKEN is a system that helps prevent spoofed caller IDs. It verifies that the phone number you’re using is real and hasn’t been changed in a misleading way (e.g., made to look like a different person or business is calling).
Each call is given an attestation rating, which tells carriers how confident they are that your number is actually yours. If your calls have a higher attestation rating (A or Full Attestation), they are less likely to be blocked or flagged as spam.
Penalties for non-compliance can be severe. Violating regulations like the TCPA can result in fines ranging from $500 to $1,500 per violation, which can add up quickly if you’re calling many numbers.
Businesses may also face lawsuits, class actions, and reputational damage if they fail to follow compliance regulations. Staying informed is essential to protect your business from legal and financial risks.
Simplify Compliance With Readymode.
Readymode’s all-in-one call center software helps your business maintain compliance with ease. Discover our built-in compliance features like call recording and simple do-not-call (DNC) list management.
