Resources.
Explore a range of call center topics, including best practices, software advice, industry news, and more. If you’re looking for all things call center, you’re in the right place.
Seeking compliance content? Browse our resources on call center compliance.
Featured Content.
Call Center Statistics, Trends & Best Practices for 2025
Discover key call center statistics, trends, and best practices that will shape the industry in 2025. Learn how to optimize your productivity and efficiency.
Predictive Dialer Guide: Key Features & Benefits
Ultimate guide to predictive dialers. Learn what a predictive dialer is, how it works, plus key features and benefits for effective outbound calling.
How to Avoid Being Flagged as Spam in Outbound Calls
Learn why your outbound calls are being flagged as spam and how you can avoid it. Protect your caller ID reputation and reach more customers.
Latest Content.
8 Key Metrics for Travel and Tourism Phone Sales
Learn the key metrics for effective travel phone sales: Call Connect Rate, Lead Response Time, Sales Revenue, and more!
What does KPI mean for call centers?
KPIs provide a clear and objective way to assess the overall performance of your call center. They ensure that the call center’s activities are contributing to the company’s overall success.
What is an Automatic Call Distributor (ACD)?
ACDs play a vital role in streamlining call center operations and improving the overall customer experience.
Understanding the TCPA’s Autodialer Rule
Although “autodialer” is the colloquial term, the TCPA and the FCC’s rules apply to an “automatic telephone dialing system,” which is defined as “equipment which has the capacity to store or produce telephone numbers to be called using a random or sequential number generator and to dial such numbers.”
For 247setters.com no other dialer compared to the “fast as lightning” Readymode platform.
Discover why Readymode emerged as the top “lightning-fast” platform for 247setters. Unlock the secrets behind why Readymode outshines the competition for speed and efficiency.
What is a call center agent?
A call center agent is a front-line employee responsible for handling incoming and outgoing phone calls on behalf of a call center. Read more!
Maximizing Solar Energy Sales: Phone Outreach Strategies
Unlock the power of phone-based outreach in solar energy sales with the right dialer. Drive conversions today!
5 Proven Strategies for Selling Home Improvement Services Over the Phone
Discover five game-changing strategies for selling home improvement services over the phone. Learn how to boost your conversion rates!
Why Real Solar Marketing chooses Readymode over other dialers.
See why Readymode was the best choice for Real Solar Marketing – even after trying another dialer.
Big Changes to the FTC’s Telemarketing Sales Rule: What to Know
On April 16, 2024, the Federal Trade Commission (FTC) amended its Telemarketing Sales Rule (TSR), with some changes kicking in in May, and a major change to your recordkeeping requirements coming up in October 2024.
What is Proactive Customer Engagement?
How does proactive customer engagement build lasting client relationships and drive business success? Learn more!
What is a predictive dialer?
A predictive dialer is a sophisticated dialing system that uses algorithms to predict agent availability.
We are committed to helping you stay compliant and protect your business.
Readymode’s founder and CEO, Jason Jantz, is a proud member of R.E.A.C.H (Responsible Enterprises Against Consumer Harassment). This organization is dedicated to stopping unwanted robocalls and gaining consumer trust through proper lead generation practices.
