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Resources
Explore a range of outbound customer engagement topics, including best practices, software advice, industry news and more. If you’re looking for all things customer outreach, you’re in the right place.
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STIR/SHAKEN: What Is It and Why Does It Matter?
STIR/SHAKEN directly impacts your caller ID reputation. Learn what it is and why it matters, so you can stay compliant and optimize your outbound calls.
Compliance • FTC • TCPA
Important Call Center Compliance Changes for 2024
Major call center compliance changes are coming in 2024 due to new federal regulations. Learn how to stay compliant and protect your business.
What is Express Consent?
If you’re in the phone contact business, you’ve likely heard the term “express consent,” or similar terms like explicit permission, direct authorization, or clear consent. But what exactly is “express consent?”
Real Estate Purchase Calls Are Subject to DNC Rules.
Calls offering to buy real estate are subject to the DNC rules, according to the ITG.
Benefits of Caller ID Reputation Management
DID Reputation measures how credible a particular number is when it’s used for making outbound calls. DIDs and how you manage them can have a big impact on your ability to connect with your potential customers. Maintaining control over the numbers you use for dialing and knowing which numbers are “clean” significantly impacts the likelihood of your call being answered.
Understanding the TCPA’s Autodialer Rule
Although “autodialer” is the colloquial term, the TCPA and the FCC’s rules apply to an “automatic telephone dialing system,” which is defined as “equipment which has the capacity to store or produce telephone numbers to be called using a random or sequential number generator and to dial such numbers.”
Big Changes to the FTC’s Telemarketing Sales Rule: What to Know
On April 16, 2024, the Federal Trade Commission (FTC) amended its Telemarketing Sales Rule (TSR), with some changes kicking in in May, and a major change to your recordkeeping requirements coming up in October 2024.
Understanding the Role of Subscription Account Numbers (SANs)
One crucial aspect of ensuring those businesses’ compliance can be getting a Subscription Account Number (SAN) from the Federal Trade Commission’s (FTC) Do Not Call website. Let’s learn more about why SANs are especially important for call centers that engage in telemarketing.
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