How to Stay Compliant & Avoid Risks on Warm Transfer Calls
Think warm transfer calls are risk-free? You could still face legal trouble. Here’s how to stay compliant and avoid costly TCPA violations.
Resources
Explore a range of outbound customer engagement topics, including best practices, software advice, industry news and more. If you’re looking for all things customer outreach, you’re in the right place.
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Manager’s Guide to TCPA Compliance Training for Outbound Calling
Learn how to train your outbound sales or call center team on TCPA compliance to avoid fines, protect your brand, and build customer trust.
Quick Guide: What is the Telemarketing Sales Rule (TSR)?
If you rely on outbound calling to generate sales for your business, you should be aware of the TSR. Learn what it is and how to protect your business.
KYC in Telecom: Why It Matters for Customers, Not Just Carriers
It’s not just paperwork—KYC protects your calls. Find out why verifying customer identity matters and what can happen when carriers skip it.
Oklahoma’s Mini-TCPA (OTSA): What It Is & Why It Matters
Oklahoma’s OTSA restricts sales calls and autodialer use. Learn key rules, risks, and how to stay compliant with this mini-TCPA law.
Part of FCC’s New Consent Revocation Rules Delayed Until April 11, 2026
On April 7, 2025, the FCC issued a one-year stay on part of the new consent revocation rules. Learn what’s changed and what stays the same for your business.
FCC’s New Consent Revocation & Internal DNC Rules: What Now?
As of April 11, 2025, the FCC’s new consent revocation and internal DNC rules under the TCPA go into effect. Uncover next steps and what this means for you.
Guide to Lead Generation Compliance for Sellers & Buyers
Are you a lead generator or buyer in the calling industry? Learn what rules you need to comply with to avoid costly penalties, like the TCPA and TSR.
What You Need to Know About the CCPA for Lead Generation
Ensure your lead generation is compliant with the California Consumer Privacy Act (CCPA). Learn key obligations, consumer rights, and costly penalties to avoid.
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