Resources

Explore a range of outbound customer engagement topics, including best practices, software advice, industry news and more. If you’re looking for all things customer outreach, you’re in the right place.

Looking for compliance resources? Visit our Compliance Center.

Two business professionals in suits shaking hands over a real estate contract, with a model house, keys, and documents on the desk.
Are Real Estate Purchase Calls Subject to the TCPA? 
Are real estate purchase calls subject to the TCPA? Discover compliance rules, potential risks, and best practices for outbound calling.
The United States and Texas State flags flying in front of the Texas Capitol building in Austin
New Amendments to Texas’ Mini-TCPA Take Effect September 2025
Texas’ mini-TCPA has new amendments that will go into effect on September 1, 2025. Learn what you need to know to stay compliant and avoid costly mistakes.
Hands typing on a keyboard with graphics that represent calling software compliance features.
4 Must-Have Compliance Features in Sales Call Software
Looking for compliant outbound calling software for your sales team? Learn what features can help you meet TCPA, FCC, and state calling regulations.
Incoming call screen with a disclaimer that the call is coming from a spoofed phone number related to an insurance scam.
Caller ID Spoofing: What It Is & What You Can Do About It
Stop caller ID spoofing before it damages your brand. Learn what it is and discover tools to detect and prevent spoofed calls.
How to Stay Compliant & Avoid Risks on Warm Transfer Calls
Think warm transfer calls are risk-free? You could still face legal trouble. Here’s how to stay compliant and avoid costly TCPA violations.
Manager of an outbound sales call center leading a virtual training session on TCPA compliance.
Manager’s Guide to TCPA Compliance Training for Outbound Calling
Learn how to train your outbound sales or call center team on TCPA compliance to avoid fines, protect your brand, and build customer trust.
Federal Trade Commission (FTC) building where the Telemarketing Sales Rule (TSR) was created.
Quick Guide: What is the Telemarketing Sales Rule (TSR)?
If you rely on outbound calling to generate sales for your business, you should be aware of the TSR. Learn what it is and how to protect your business.
Two women smiling and shaking hands in an office setting, representing the relationship-building and verification steps involved in the Know Your Customer (KYC) process in telecom.
KYC in Telecom: Why It Matters for Customers, Not Just Carriers
It’s not just paperwork—KYC protects your calls. Find out why verifying customer identity matters and what can happen when carriers skip it.
Oklahoma state flag flying in front of the Oklahoma State Capitol building, where the state’s mini-TCPA legislation was formed.
Oklahoma’s Mini-TCPA (OTSA): What It Is & Why It Matters
Oklahoma’s OTSA restricts sales calls and autodialer use. Learn key rules, risks, and how to stay compliant with this mini-TCPA law.

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