Resources.

You can expect a range of call center topics with – best practices, software advice, company and industry news, and more. If you’re looking for all things “call center”? You’re in the right place

Looking for compliance content? Browse our resources on call center compliance.

Understanding the TCPA’s Autodialer Rule

Although “autodialer” is the colloquial term, the TCPA and the FCC’s rules apply to an “automatic telephone dialing system,” which is defined as “equipment which has the capacity to store or produce telephone numbers to be called using a random or sequential number generator and to dial such numbers.”
May 14, 2024

Big Changes to the FTC’s Telemarketing Sales Rule: What to Know

On April 16, 2024, the Federal Trade Commission (FTC) amended its Telemarketing Sales Rule (TSR), with some changes kicking in in May, and a major change to your recordkeeping requirements coming up in October 2024.  
April 22, 2024

Understanding the Role of Subscription Account Numbers (SANs)

One crucial aspect of ensuring those businesses’ compliance can be getting a Subscription Account Number (SAN) from the Federal Trade Commission’s (FTC) Do Not Call website. Let’s learn more about why SANs are especially important for call centers that engage in telemarketing.
March 22, 2024

The Two Pillars of TCPA Compliance: Core Rules

Explore the 2 pillars of TCPA and FCC compliance for call centers using pre-recorded messages, and Do Not Call list best practices.
March 4, 2024

Mini-TPCA for Telephone Solicitation in Maryland

Prepare for Maryland’s Mini-TCPA! Learn about penalties, autodialer rules, and more in our blog. Effective January 1, 2024.
December 28, 2023

The Two Pillars of TCPA Compliance: Protecting Your Business

Master TCPA compliance with 2 simple tips: use live-agent calls & follow DNC Registry rules to avoid costly legal pitfalls
December 21, 2023

How to Maximize the Reputation & Lifespan of Your Phone Numbers (DIDs)

Direct Inward Dialing (DID) numbers, and how you manage them, can impact your ability to connect with your potential customers.
December 12, 2023

What is Caller ID Reputation?

DID, or “Direct Inward Dialing,” allows multiple phone numbers to be assigned a single physical telephone or a group of lines.
July 7, 2023

Compliance & Security with your Outbound Dialer

Increased personal data and consumer privacy standards, as well as compliance regulations, have created numerous hurdles for businesses that use outbound dialers to reach their target markets.
February 18, 2022

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