August 26, 2024
Become a pro at selling health insurance over the phone with these 5 essential tips. Navigate Medicare, Medicaid, AEP, and OEP with confidence.
Resources.
You can expect a range of call center topics with – best practices, software advice, company and industry news, and more. If you’re looking for all things “call center”? You’re in the right place
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August 23, 2024
Ultimate guide to predictive dialers. Learn what a predictive dialer is, how it works, plus key features and benefits for effective outbound calling.
August 23, 2024
Your dialer has a major impact on your outbound call center’s productivity, compliance, and success. The wrong choice can lead to wasted time, frustrated agents, and missed opportunities.
August 20, 2024
STIR/SHAKEN directly impacts your caller ID reputation. Learn what it is and why it matters, so you can stay compliant and optimize your outbound calls.
August 19, 2024
Learn why your outbound calls are being flagged as spam and how you can avoid it. Protect your caller ID reputation and reach more customers.
August 16, 2024
We’re sharing the top tips and strategies sales agents use for effective cold calling. Get ready to take your outbound sales strategy to the next level!
August 14, 2024
Predictive dialers and auto dialers can boost your outbound sales. Find out their key differences, benefits and drawbacks to choose the best one for you.
August 8, 2024
Compliance • FTC • TCPA
Major call center compliance changes are coming in 2024 due to new federal regulations. Learn how to stay compliant and protect your business.
July 16, 2024
If you’re in the phone contact business, you’ve likely heard the term “express consent,” or similar terms like explicit permission, direct authorization, or clear consent. But what exactly is “express consent?”
July 12, 2024
This article addresses a significant change the FCC has made to the specific form of consumer consent callers will need to make autodialed, prerecorded, or artificial-voice telemarketing or advertising calls to cell phones and the other types of phone lines covered in Section 227(b)…
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