You can expect a range of call center topics with – best practices, software advice, company and industry news, and more. If you’re looking for all things “call center”, you’re in the right place
Discover 15 tips and strategies to be an effective call center manager. Learn how to motivate your agents, support customers, and boost your bottom line.
Your dialer has a major impact on your outbound call center’s productivity, compliance, and success. The wrong choice can lead to wasted time, frustrated agents, and missed opportunities.
We’re sharing the top tips and strategies sales agents use for effective cold calling. Get ready to take your outbound sales strategy to the next level!
If you’re in the phone contact business, you’ve likely heard the term “express consent,” or similar terms like explicit permission, direct authorization, or clear consent. But what exactly is “express consent?”
This article addresses a significant change the FCC has made to the specific form of consumer consent callers will need to make autodialed, prerecorded, or artificial-voice telemarketing or advertising calls to cell phones and the other types of phone lines covered in Section 227(b)…