Resources

Explore a range of outbound customer engagement topics, including best practices, software advice, industry news and more. If you’re looking for all things customer outreach, you’re in the right place.

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5 Hidden Costs to Consider When Choosing Call Center Software
5 Hidden Costs to Consider When Choosing Call Center Software
Don’t let hidden costs surprise you! Explore 5 crucial considerations when choosing call center software to ensure budget-friendly efficiency.
What is a CRM System?
A CRM System, short for “Customer Relationship Management,” is a software tool used to manage interactions with customers. Learn more.
What is an Automatic Call Distributor (ACD)?
ACDs play a vital role in streamlining call center operations and improving the overall customer experience.
What is a call center agent?
A call center agent is a front-line employee responsible for handling incoming and outgoing phone calls on behalf of a call center. Read more!
How AxStone Investments slashed their Cost per Acquisition by 35%
Learn AxStone Investments was able to increase their answer rate while simultaneously reducing their cost per acquisition and calls to connect with Readymode.

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