Say Hi to VABizGrowth
Kim Irons, Founder of VABizGrowth, runs a thriving virtual assistant and Business Process Outsourcing (BPO) call center specializing in cold calling, lead management, and account management.
Catering primarily to real estate, solar and roofing, Kim’s business relies heavily on robust dialer and lead management technology to deliver measurable results for her clients.
Challenge
Before adopting Readymode, Kim’s team faced significant challenges with other dialers, including low contact rates and inefficient workflows. These inefficiencies impacted productivity, agent performance, and client satisfaction. Kim needed a reliable solution to optimize operations and deliver tangible results across her diverse client base.
Outcome
Kim transitioned her operations to Readymode and, over the years, has integrated its advanced features, including Readymode iQ, to optimize her business.
Key Results
- Received exceptional customer service
- Dramatically improved contact rates
- Increased agent productivity
- Streamlined lead and data management
Since partnering with Readymode, VABizGrowth has transformed its clients’ contact rates.
Readymode
Dialers
“The contact rate in a 4-hour shift was between 8–12% versus 1–2% in other dialers. With one agent in a 4-hour shift, we were actually speaking to about 100–120 people, compared to 3–10 people with other dialers.”
– Kim Irons, Founder of VABizGrowth
Increased Agent Productivity
The ability to connect with more prospects not only boosted agent productivity but also allowed Kim to deliver exceptional value to her clients, significantly improving lead generation outcomes.
Efficient Lead & Data Management with Readymode iQ
With the introduction of Readymode iQ, Kim enhanced the efficiency of her BPO operations further: “When you guys came out with Readymode iQ a few months ago, I was so happy. We’re able to go in and see what’s clean and what’s not.”
Readymode iQ ensured her agents weren’t dialing flagged numbers, a common issue with competitors: “I had a consulting account where they were using flagged numbers. With Readymode iQ, we identified 150 flagged numbers immediately, got them switched out, and registered.”
This improvement directly impacted the quality of client campaigns and increased the success rate of outreach.
Exceptional Customer Support
Kim was quick to highlight the unparalleled customer service provided by Readymode: “Your customer support and tech services are amazing. When you call in to other dialers, you don’t get people like you get with you guys.”
This strong partnership ensures any issues are resolved quickly, allowing VABizGrowth to maintain seamless operations.
And it’s Just the Beginning
Considering the incredible results she has seen, it’s no surprise that Kim has fully committed her business to Readymode:
“I won’t really work with anybody else that doesn’t use Readymode, and there’s a lot of reasons for that.”
– Kim Irons, Founder of VABizGrowth
Readymode has transformed how VABizGrowth operates, empowering the business to deliver higher contact rates, ensure clean data management, and enhance overall efficiency. Kim Irons’ decision to switch to Readymode has resulted in sustained growth for her business, improved results for her clients, and has solidified her as a loyal customer.
As VABizGrowth continues to expand, Readymode remains a key partner in scaling operations with innovative tools like Readymode iQ and unparalleled customer support.
“I’ve always enjoyed working with you guys. Not to mention, your tech support is amazing. I can name off everybody at this point!”
Readymode
About Readymode®
Readymode is a cloud-based, outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. Readymode is at the core of the conversation; we’re designed for businesses that want to maximize productivity and scale affordably.
