Readymode and VICIdial are two of today’s top contact center dialing solutions, but which is better for outbound calling teams?
Readymode offers a user-friendly outbound customer engagement platform with strong reputation management features and dedicated support. VICIdial, on the other hand, is an open-source contact center solution with outbound functionality geared toward mid-sized businesses with in-house IT teams.
While VICIdial’s open-source flexibility may seem like a more affordable solution for companies that manage their own IT, its complexity, resource demands, and lack of built-in features or dedicated support lead some businesses to explore alternatives like Readymode.
If you’re looking for a better solution for your outbound sales, marketing, lead generation, or call center team, here’s a head-to-head comparison to help you decide whether Readymode or VICIdial is the right fit for your needs.
Readymode is a cloud-based outbound customer engagement platform designed to help revenue teams increase contact rates and close more sales. An all-in-one outbound solution, it includes high-speed predictive dialing, lead management tools, caller ID reputation monitoring, compliance management, real-time reporting, native CRM functionality, and integrations with popular sales and marketing apps. The platform also supports inbound calling, with fully blended inbound and outbound calling channels.
Readymode supports sales, marketing, lead generation, and call center teams across a wide range of industries and business sizes. It supports teams of all sizes, from solo dialers to call centers with hundreds of agents. Clients have increased contact rates as much as 500% using Readymode.
VICIdial is an open-source contact center solution that supports both outbound and inbound calling. Its outbound capabilities include agent-controlled, broadcast, and predictive dialing. The platform offers web-based agent and administrative interfaces, remote agent support, interactive voice response (IVR), voicemail, scheduled callbacks, compliance tools, call recording, and three-way calling between agents.
VICIdial can run from the cloud or be installed on-premises, with the ability to use standard telco lines and VoIP trunks. It can scale to support hundreds of seats, making it suitable for organizations ranging from small businesses to large enterprises.
| Readymode | VICIdial | |
| Platform | Cloud-based, all-in-one outbound customer engagement | Cloud-based or on-premise inbound and outbound dialing |
| Dialing Modes | Preview, power, progressive, and predictive modes, with progressive and predictive enabling up to 20+ concurrent calls per agent | Manual, progressive, and predictive modes, scaling up to hundreds of concurrent calls per agent based on system resources |
| Caller ID Reputation Monitoring and Remediation | Advanced reputation monitoring with Managed Remediation | No native monitoring or remediation features, requires integration with external apps |
| Compliance | Advanced compliance features, including internal DNC list management, state-specific calling restrictions, custom call cadences, and compliant call recording | Supports US, Canadian, and UK compliance, with features including internal DNC list management, safe harbor messages, and variable drop percentages for predictive dialing |
| Inbound Calling | Supports blended inbound and outbound calling channels and inbound queue strategies | Includes inbound and blended inbound and outbound features |
| Integrations | Built-in CRM plus integration with popular CRMs like Salesforce, various industry-specific CRMs, and common sales, marketing, lead generation, and business communication tools | Open-source enables integration with a range of apps, but requires developer expertise |
| Pricing | Transparent pricing starting at $199/month for all-in-one features with free outbound minutes and support for all plans | Software free to download, with per-minute charges for outbound and inbound calls, fees for specific features such as DID numbers, development expenses, maintenance, and self-hosting or VICIdial hosting that starts at $1,000 for setup and $400 monthly |
| Readymode | VICIdial | |
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If you run an outbound revenue team and need advanced reputation management and compliance tools, Readymode is likely the better fit. It’s a managed, cloud‑based platform that’s ready to use out of the box, with built-in compliance safeguards, advanced reputation management, and tools to keep your team dialing efficiently. Clients like CRM provider 247 Setters say no other dialer compares to Readymode’s “fast as lightning” solution.
If you prefer the flexibility of an open-source system and have strong in-house IT capabilities, VICIdial might be the way to go. It supports both inbound and outbound campaigns in a fully customizable environment, but requires the resources to maintain and manage it effectively. Many businesses choose VICIdial assuming that an open-source solution will lower their costs, only to end up spending more on required IT infrastructure or being disappointed by the inhibited performance.
If Readymode sounds like the right fit, book a demo to see how it can help your team increase productivity, connect with more leads, and close more deals.
