Readymode vs Five9: Compare Features, Reviews & Pricing
If you’re already using Five9, you might be exploring Readymode as an outbound sales dialer alternative to support higher dialing volume, enhanced caller reputation ID monitoring, and better regulatory compliance. Or you may be comparing outbound sales dialer solutions to evaluate features and pricing.
In this guide, we’ll provide a head-to-head rundown of Readymode vs. Five9. We’ll look at their respective features, strengths, weaknesses, and customer reviews to help you decide which solution best matches your outbound sales needs.
What Is Five9?
Five9 Description
Five9 offers a customer experience (CX) platform that includes a contact center solution with some outbound calling features integrated with inbound digital engagement channels. Its outbound calling tools support automated dialing with several modes, caller ID certification, number reputation management, and campaign and list management.
Five9 appeals to mid-market contact center teams who need agents to move seamlessly between inbound and outbound calls, without disruptions for better customer experience.
Five9 Key Features
- Predictive dialing: Automated dialing designed for teams of 10 to 15+ active agents. It skips unreachable numbers and adjusts the dialing pace based on key metrics, including call handle times, ring times, unanswered call percentage, and dropped call percentage.
- Progressive dialing: Adjusts the dialing rate to campaign performance for teams with fewer than 10 active agents.
- Power dialing: Lets small teams with large call volumes dial a user-configured number of calls per available agent, with adjustments for abandonment rates.
- Preview dialing: Provides agents with contact records and histories before dialing, enabling them to review customer data.
- Telephone Consumer Protection Act (TCPA) manual touch dialing: Supports regulatory compliance and sales engagement by disabling automated calling so agents can decide whether to dial or skip to the next contact.
- Certified caller validation: Confirms phone call handoffs, enabling phone companies to verify that the caller matches the number displayed on caller ID for compliance with STIR/SHAKEN standards.
- Number reputation management: Removes invalid spam and fraud labels by establishing the caller’s verified identity status and registering numbers with Five9.
- Campaign and list management: Improves sales efficiency by letting teams create lists, run campaigns, and track results.
Five9 Strengths
While Five9 is not exclusively an outbound calling platform, its basic outbound functionality offers sales teams some useful benefits:
- Dialing speed flexibility: Multiple dialing modes allow teams to adjust dialing rates to predictive, progressive, power, and preview speeds (all also available on Readymode but with higher dialing capacity).
- Number reputation protection: Verifying caller identity and registering numbers increases calling success rates (also available with advanced features on Readymode).
- TCPA compliance: Do Not Call (DNC) registry list management and time zone restrictions promote adherence to regulatory guidelines (also provided by Readymode, along with other compliance features).
- Local presence engagement: Displaying a local caller ID increases connection rates (also available on Readymode).
- Omnichannel integration: Premium plans include email, chat, and SMS features for an additional cost.
- Artificial intelligence (AI) integration: The Five9 platform includes AI-powered agents, available at an undisclosed additional fee.
Five9 Weaknesses
While Five9 can be suitable for some outbound calling needs, it lacks some key functionality that sales teams may require—features that Readymode provides:
- Limited features for the price point: For a similar or lower cost, teams can use solutions like Readymode to access more advanced dialing, caller reputation management, and compliance functionality.
- Lack of pricing transparency: Teams comparing prices can only view costs for Five9’s lowest-tier plans with very limited features, whereas Readymode provides transparent pricing.
- Long-term lock-in: Pricing is based on 36-month contracts, while Readymode offers monthly subscriptions.
Five9 Pricing
Five9 advertises five plan tiers, but only the first two list their prices:
- Digital: $119 USD monthly for 36 months for chat, email, SMS/MMS, and social messaging channels, without voice functionality, plus essential inbound/outbound features.
- Core: $119 USD monthly for 36 months for voice functionality, with essential inbound/outbound features but no additional channels.
- Premium: Undisclosed pricing; includes digital and voice combined, with all Core features plus chat, email, and quality management (QM) team performance tracking.
- Optimum: Undisclosed pricing for digital, voice, and enterprise workforce engagement management (WEM) tools, with all Core plan features plus chat, email, and essential QM.
- Ultimate: Undisclosed pricing; includes digital, voice, WEM, and interaction analytics tools, with all Core plan features plus chat, email, and essential QM.
Five9’s pricing model often requires multiple add-ons at additional costs to achieve full functionality, in contrast to Readymode’s transparent all-in-one pricing plans.
Five9 Reviews
Third-party user reviews of Five9 reflect mixed customer sentiments. Satisfied reviewers often praise the platform’s ease of use, support, and features. However, dissatisfied reviewers cite outdated technology that fails to fully integrate the various channels Five9 supports, leading to bugs such as mobile and VoIP call routing issues, call transfer problems, and inefficient reporting—issues that customer support often struggles to resolve.
In reviews comparing Five9 vs. Readymode, Five9 ranks lower than Readymode on many features and overall user experience, making it a more expensive but lower-performing option.
What Is Readymode?
Readymode Description
Readymode offers an outbound customer engagement platform that helps revenue teams grow contact rates and multiply sales. Designed as a scalable all-in-one outbound solution, Readymode includes high-speed predictive dialing, caller ID reputation monitoring, built-in compliance support, lead management tools, managed compliance, real-time reporting, native CRM features, and integrations with popular marketing and sales stack apps.
Outbound sales teams that rely on Readymode make 37% fewer calls to reach a live person and see a return on investment 4x faster.
Readymode Key Features
- Predictive dialing: Readymode lets your agents choose from multiple dialing modes: preview, power, progressive, and predictive, supporting up to 20+ concurrent calls per agent.
- Caller ID reputation monitoring and Managed Remediation (in Readymode iQ): Caller ID reputation monitoring alerts you when major carriers flag your numbers, displaying real-time screenshots of how your calls appear to leads. Managed Remediation proactively monitors, prevents, and remediates flagged numbers, registering them to ensure optimal usage and consistent calling patterns. The Autopilot feature enables you to automatically call only from healthy numbers, reducing spam and scam flag risks and increasing connection rates.
- Built-in compliance: Readymode’s comprehensive suite of compliance tools includes DNC list management, compliant call recording, built-in state calling restrictions, third-party compliance integrations, and customizable call cadences in Readymode iQ. Readymode’s Compliance Center also provides dozens of free compliance resources.
- Real-time reporting and insights: Visual dashboards display vital metrics, empowering managers to deliver live coaching through listen, whisper, and barge-in features.
- Native CRM: Readymode’s built-in CRM functionality boosts close rates by automatically importing leads, customizing lead profiles, and providing advanced prospecting tools.
- Integrations: Readymode integrates with popular CRMs, lead providers, compliance platforms, and business tools, including Salesforce, Pipedrive, Balto, and HighLevel.
Readymode Strengths
Readymode offers several advantages over Five9, especially for outbound teams that require heavy dialing volume, caller ID reputation management, third-party integrations, or high-touch support:
- Fast dialing: Readymode’s predictive dialer more than doubles the 10-call capability of Five9, supporting 20+ concurrent calls per agent to maximize productivity and efficiency.
- Advanced caller ID reputation management: It includes caller ID reputation monitoring and Managed Remediation through Readymode iQ.
- All-in-one outbound functionality: Readymode provides all the outbound dialing tools you need in one platform.
- Unlimited support: Readymode offers unlimited support with 1:1 implementation assistance for teams with three or more licenses.
- Positive reviews: Reviewers rate Readymode’s dialer higher than Five9’s, underscoring increased productivity and efficiency for high-performance teams.
Readymode Weaknesses
While Readymode outperforms Five9 as an outbound solution, it does have some limitations:
- Emphasis on outbound calling: Readymode includes inbound features such as inbound queues, availability modes, number forwarding, interactive voice response (IVR), and outbound/inbound switching, but its primary focus remains outbound dialing. In contrast, Five9 integrates inbound and outbound calling more consistently across its platform.
- Limited native SMS functionality: Readymode does not include a built-in SMS feature but offers integrations with SMS, email, and other messaging tools. It also includes some email capabilities, such as creating templates and sending emails from your own address.
Readymode Pricing
Readymode offers more transparent pricing tiers than Five9, starting at $199 per license/month. This all-in-one price includes all core features, plus free implementation for 3+ licenses, free outbound minutes, and unlimited support.
Readymode Reviews
Third-party reviews and customer success stories consistently rate Readymode highly for its user-friendliness and powerful dialing features. Users frequently praise the platform’s superior connection rates and outstanding customer service. Some note that there’s a learning curve to mastering the platform’s advanced features, but Readymode’s robust support helps teams accelerate implementation effectively.
Dial Masters Solutions, which provides marketing and lead generation services to the real estate and solar industries, used Readymode iQ to achieve a 30% increase in conversion rates, a 20% increase in customer engagement, and a 25% increase in agent productivity.
“Readymode iQ was the missing piece we needed.”
"Partnering with Readymode has been a game changer for our business. The support team is super friendly and exceptional in assisting us with any inquiries and made sure the transition to Readymode was smooth."
Mostafa Yehia - Managing Partner of Dial Masters Solutions
Readymode vs. Five9: Which Dialer Is Right for You?
Readymode and Five9 serve different types of sales teams:
- If you need high-volume dialing, caller ID reputation management, all-in-one functionality, or seamless integration with popular sales tools, Readymode is likely the better fit.
- Readymode serves businesses of all sizes, with a focus on small and mid-market companies. If you’re in that category, Readymode is especially geared toward your needs. If you’re a large-scale enterprise with a flexible budget looking for an integrated inbound and outbound solution—and you only need limited outbound functionality—Five9 may be more suitable.
Get Started with Readymode.
Ready to try Readymode? Book a free demo and we’ll walk you through how our all-in-one platform can help your agents boost productivity, connect with more leads, and convert more sales.
Additional Resources
