If you’re comparing dialing options for your outbound sales, marketing, lead generation, or call center team, DialedIn (formerly ChaseData) and Readymode are two of the top alternatives you’ll come across.
Both offer cloud-based contact center as a service (CCaaS) features, but Readymode supports twice as many calls per agent and offers stronger caller ID management. Whether you’re just exploring dialing solutions or already using DialedIn and want to increase your call volume while strengthening caller reputation, here’s a comparison of Readymode vs. DialedIn that shows why outbound sales teams are switching to Readymode.
Readymode is a cloud-based outbound customer engagement platform built to help revenue teams increase contact rates and drive more sales. As an all-in-one solution for outbound teams, it includes high-speed predictive dialing, caller ID reputation monitoring, compliance management, native CRM functionality, lead management tools, integrations with popular sales and marketing apps, and real-time reporting. Readymode also integrates inbound calling with outbound calling functionality.
The platform supports outbound sales, marketing, lead generation, and call center teams across industries and business sizes, from solo dialers to call centers with hundreds of agents. Readymode is best suited for teams of 5 or more users, with some teams reporting up to a 5x increase in contact rates after adopting the platform.
DialedIn (known as ChaseData until rebranding in 2023) is a cloud-based contact center software provider designed to improve agent productivity and profitability. Features include outbound call management, inbound and blended contact centers, quality assurance, reporting and analytics, and integrations.
Like Readymode, DialedIn serves a wide range of industries and use cases. However, it primarily focuses on call and contact centers and does not support teams with fewer than five users.
| Readymode | DialedIn | |
| Platform | Cloud-based, all-in-one outbound customer engagement | Cloud-based contact center |
| Dialing Modes | Preview, power, progressive, and predictive modes, with progressive and predictive enabling 20+ concurrent calls per agent | Predictive, preview, and progressive modes enable 10 concurrent calls, agentless dialing sends prerecorded messages unless someone answers |
| Caller ID Reputation Monitoring and Remediation | Advanced reputation monitoring with Managed Remediation | Basic reputation monitoring with expensive DID replacement, no remediation |
| Compliance | Advanced compliance features, including internal DNC list management, state-specific calling restrictions, custom call cadences, and compliant call recording | Some compliance features, including DNC list management, state-specific restrictions, and call recording, but custom cadences must be managed by agents |
| Inbound Calling | Supports blended inbound and outbound calling channels and inbound queue strategies | Blended inbound features include automatic call distribution, IVR, and skills-based and source-based routing (also in Readymode) |
| Integrations | Built-in CRM plus integration with popular CRMs, various industry-specific CRMs, and common sales, marketing, lead generation, and business communication tools | Integrates with several common CRMs as well as common communication, compliance, security, telephony, and business tools |
| Call Center Management | Agent and campaign performance KPI tracking, call recording, and administrative listening, whispering, and interjections on live calls | Agent performance tracking and speech analytics, call recording and monitoring, agent coaching |
| Pricing | Transparent pricing starting at $199/month for Readymode Starter for all-in-one features with free outbound minutes and support for all plans | Base price starts at $99 per month per user for 5 to 49 users with progressively lower base price for higher tiers, additional pay-as-you-go minutes inflate costs, all tiers have same features |
Readymode’s best-in-class predictive dialer software equips outbound sales teams with the tools they need to increase productivity and revenue. It eliminates manual dialing, multiplies connection rates, and supports up to 20+ simultaneous calls per agent, plus other advanced outbound features:
DialedIn’s contact center platform places less emphasis on outbound calling than Readymode. It provides essential outbound dialing capability but supports only up to 10 lines per agent:
Readymode increases outbound connection rates through advanced caller ID reputation monitoring and managed remediation features that help keep your numbers from being blocked:
DialedIn offers limited caller ID reputation features and uses expensive number replacement instead of number remediation:
Readymode includes strong native compliance features, including custom cadences, and provides expert compliance resources:
DialedIn offers fewer built-in compliance tools, requires manual cadences, and lacks Readymode’s expert resource center:
To support outbound dialing, Readymode provides seamless integration between inbound and outbound functionality:
Geared more toward inbound than outbound dialing, DialedIn includes a spectrum of inbound calling features:
Readymode includes native CRM functionality and supports integrations with leading CRMs and other business apps:
DialedIn lacks a native CRM but supports CRM and other business app functionality through integrations:
Readymode includes a full array of tools to help call center managers increase team efficiency:
DialedIn offers call center management tools similar to Readymode:
| Readymode | DialedIn | |
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If you manage an outbound revenue team of 5 or more agents or need advanced reputation management and compliance tools, Readymode may be the better fit. It gives you a managed, cloud-based platform that’s ready to use out of the box, with advanced reputation management, built-in compliance support, and features that keep your team dialing efficiently. Clients like marketing solutions provider Dial Masters Solutions have increased conversion rates by 30% with Readymode iQ.
If you need omnichannel capabilities, don’t require advanced remediation, and can budget for variable call volume, DialedIn may meet your needs.
If Readymode sounds like the right fit for your team, book a demo to see how we can help increase outbound call productivity, improve connection rates, and generate more revenue.
