Reporting and Insights

Real-time visibility into sales performance with reporting tools that rock

Get insight into what’s working and what’s not so you can maximize your agent productivity. Know your call center operations inside and out.

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Thousands of ways to slice and dice data.

Build reports and KPIs in visual dashboards to monitor sales performance at a glance. Filter high level campaign data or dive all the way down to agent metrics.

Out-of-the-box reporting.

Ditch the spreadsheets. Readymode provides hundreds of pre-built dashboards and reports that automatically track your most important metrics.

Custom Lead Profiles.

Data the way you want it. Filter sales and activity numbers based on pipeline, source, or other custom lead fields.


Know who’s doing what, and when.

Understand which actions, scripts, and targeting criteria lead to revenue. Improve your poor performing campaigns and expand your best performing ones.

Activity reporting.

Track top performers. Win rate, lead conversion, and sales forecast analytics give useful insights into agent performance.

Custom Agent Statuses.

Customize to how you do business. Create custom agent statuses as variables to generate dynamic agent and payroll reports.


People who are not typically analytical or report-oriented are easily able to build meaningful reports and based upon which they can encourage improvements. Readymode reports do really well for people who aren’t necessarily analytical.”

Matt Tubbs, Unified Global Solutions

All your data in one place.

Keep your team connected and make more informed, data driven decisions. Always know where you stand, and how best to hit your business targets.
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Goal tracking

Keep your finger on the pulse. Know which teams are or aren’t on track to hit their goals.

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Open API

Powerful integrations. Integrate your sales and customer data with your preferred reporting tool for maximum information and insights.

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Call monitoring

Help agents answer the tough questions. Monitor all agents in real-time from one screen, with the ability to listen, whisper, or interject on a call.

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Custom analytics

Close more deals. Collect data specific to your business and oversee results to reveal winning patterns or obstacles to overcome.

Agent report is an end of week essential with my team. It gives my team the 10,000 foot view of what happened for the week. The good, the bad, the ugly.”

Adam Parsons, Gray Line Home Buyers

Are you ready for Readymode?

Let’s do a “no strings attached” demo so you can see how Readymode can help you maximize your sales team’s productivity at your call center.