August 23, 2024
Your dialer has a major impact on your outbound call center’s productivity, compliance, and success. The wrong choice can lead to wasted time, frustrated agents, and missed opportunities.
Make every conversation count with the all-in-one predictive dialer.
Empower your call center agents and outbound sales team to make more productive calls with a hybrid-cloud software that’s powerful, scalable, and easy to use. Connect with more leads, close more deals, and grow your business.
Why choose ReadyMode?
Turn dials into dollars.
Give your team the tools to decrease the time from research to outreach. Ditch manual dialing, 3x your connect rate, and drive more revenue with predictive dialing.
The fastest dialer, period
The fastest dialer, period
Our dialer automatically detects and adjusts the dialing speed throughout the day based on the number of available agents, their answer percentage and their abandon percentage. Your reps will stay talking for longer, and never miss a beat.
Unrestricted inbound and outbound
Unrestricted inbound and outbound
Call smarter. Unrestricted inbound and outbound calling channels, fully blended for seamless efficiency. Route your customers to the right agents at the right time– boost upsell and cross sell opportunities and watch your revenue soar
Automate low-value tasks
Automate low-value tasks
Eliminate data entry, so your agents can focus on what matters – high quality conversations. Automatically prioritize dialing lists and email reports to administrators on a recurring schedule.
Never miss a call
Never miss a call
Make unanswered calls a thing of the past. Create and prioritize unlimited inbound queues and select a ring configuration to strategically distribute live calls to your reps.
Exactly what you need, when you need it.
Customize workflows, improve agent productivity, and make smarter decisions with advanced features, performance reporting, and analytics with our call center software.
Reporting and Analytics
Keep track of all your core metrics to make data-driven business decisions faster. Detailed reporting, stats and analytics for call center agents, calls, campaigns and more.
Security and Compliance
Dial worry-free and decrease your risk of costly TCPA and DNC violations with our compliance integrations and security features.
Agent and Dial-List Prioritization
The right people at the right time. Prioritize your agents and dialing lists with queues based on skill level and lead importance - so your hottest leads go to your best agents.
Caller-ID Proximity Matching
Get your calls answered. Own and display phone numbers with area codes closest in proximity to the leads your agents are calling.
Dynamic Scripts
Equip your agents with the tools to close more deals with smarter, more personalized conversations. Create sales scripts for your reps with dynamically generated lead data embedded within each script.
Fast to Deploy, Easy to Use
Get your call center agents dialing in no time with dedicated set-up and training from our implementation specialists and easy-to-use, cloud-hosted predictive dialer software.
Customize your approach for every sales strategy.
Effortlessly switch between different dialing modes, leveraging predictive dialing for highest performance.
| Preview Dialer | Power Dialer | Progressive Dialer | Predictive Dialer | |
| Dialing Method | Allows the agent to review customer data and manually decide when to dial the next number. | Dials a preconfigured number or numbers at a time for each available agent, automatically moving to the next set after the previous calls end. | Dials multiple numbers at a time but waits until an agent is available before making the next calls. | Dials multiple numbers at once and connects answered calls to available agents, using algorithms to predict when agents will be free. |
| Concurrent Calls Per Agent (CPA) | 1 | 1 | 20+ | 20+ |
| Answering Machine Detection (AMD) | Not Applicable | Yes | Yes | Yes |
| Branded Call | Available | Available | Available | Available |
| Manual Intervention to Dial | Yes | No | No | No |
| Caller ID Reputation Monitoring | Yes | Yes | Yes | Yes |
| *Considered an Automated Telephone Dialing System (ATDS) | No | No | No | No |
*An ATDS is defined under federal law (the TCPA) as equipment that has the capacity to store or produce phone numbers using a random or sequential number generator and dial those numbers automatically. Whether a dialing system meets this definition depends on its specific technical capabilities. Readymode’s system is incapable of randomly or sequentially generating phone numbers for its end users; its end users must always supply the numbers they call with our platform. Read more here.
Exclusive Partnership Offer for Readymode Customers
Increase contact rates with Branded Calling from First Orion.
Enhance your outbound calls with customized text displays, allowing customers to instantly recognize who is calling and, on some devices, see the reason for your call. This branded calling solution helps build trust, encouraging more customers to answer with confidence, knowing you’re on the other end of the line.
INFORM® Branded Calling enables you to personalize your outbound caller display on the recipient’s call screen, putting control back in your hands. Available across all major mobile carriers in the United States.
Boost answer and engagement rates.
Build trust and transparency with customers.
Drive meaningful customer interactions.
Readymode customers are eligible for an exclusive discount on First Orion’s Branded Calling.
Contact Readymode Sales to learn more: 1-800-694-1049 (press 1).
Loved by 1,000s of businesses.
See what they’re saying.
★★★★★
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What I love the most about ReadyMode is that they take care of you from pre-sales up to onboarding tools and immediate support. They even help you tailor your needs and advise a good business strategy for maximizing their tools.
★★★★★
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We have been using Readymode for 3 years now and it has helped us grow our cold calling operations. The dialer has everything you need plus their customer service is top notch.
★★★★★
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It's a very user friendly system. Easy to train on and great connection for dials.
★★★★★
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I can crank up the # of calls per agent to a point that we only wait a few seconds for a live person to answer.
Frequently Asked Questions (FAQ)
Have questions? We’re here to help.
A predictive dialer is an advanced dialing system that automatically dials phone numbers and intelligently predicts when agents will be available. It connects agents to live calls as soon as they finish their previous one, reducing wait time and maximizing talk time.
Here’s a simple step-by-step process of how the dialer works:
- Automated Dialing: Automatically dials a list of phone numbers from a database. This eliminates the need for manual dialing by agents.
- Call Monitoring: Monitors call progress and detects factors such as busy signals, voicemails, and disconnected numbers. The dialer then adjusts its dialing rate accordingly.
- Agent Predictions: By analyzing historical data and agent availability, the dialer predicts when an agent will become available. The dialer then ensures that a new call is dialed just in time to connect with the next available agent.
- Call Routing: Intelligently routes answered calls to available agents based on predefined criteria. This criteria can include a specific skill set or campaign assignment.
- Performance Tracking: Monitors key performance metrics such as call volume, connect rates, and agent productivity to provide insights for optimization.
Any business with high outbound call volumes can benefit from using a predictive dialer, especially those aiming to maximize agent efficiency and improve call connection rates.
These dialers are widely used across various industries, including:
- Health Insurance
- Real Estate
- Home Improvement
- Business Process Outsourcing (BPO)
- Solar Energy
- Travel and Tourism
A predictive dialer optimizes the entire outbound calling process, leading to more calls, better lead management, higher connection rates, and improved sales performance.
It also offers an excellent return on investment by significantly reducing agent idle time, boosting productivity up to 300%.
Other advantages include:
- Optimized Agent Utilization: By minimizing idle time and maximizing talk time, predictive dialers enhance agent productivity and campaign success.
- Increased Contact Rates: The automated dialing process ensures a continuous flow of calls, resulting in higher contact rates and more opportunities for successful interactions.
- Cost Efficiency: The dialer streamlines operations, reducing manual effort and resources required for dialing, ultimately leading to cost savings.
- Enhanced Compliance: These systems include compliance features for regulations such as Do Not Call (DNC) lists and opt-out requests. These features help significantly reduce the risk of fines and legal issues.
- Scalability: Predictive dialers are scalable solutions that can accommodate fluctuating call volumes and growing business needs, ensuring flexibility and adaptability over time.
The cost of a predictive dialer depends on the features you need and the number of agents you have. Readymode offers flexible pricing options and unlimited free support, helping you get the most from your calls at a reasonable price.
A hybrid-cloud dialer combines the best features of cloud-based and on-premise systems. You get the flexibility and easy access of the cloud, along with the control and reliability of an in-house system. This gives you more options, better performance, and improved security.
The best predictive dialer depends on your specific business needs. Look for one that is easy to use, integrates with your other systems, and helps you increase agent productivity. A good dialer will also offer strong reporting features, compliance tools, and be flexible enough to grow with your business.
With Readymode, you can get all these features and more — all in one platform.
Resources.
November 27, 2023
Learn how predictive dialers can simplify calls, predict outcomes, personalize interactions, and refine training.
August 27, 2021
See how Unified Global Solutions increased their connect rate by 50% with Readymode’s all-in-one call center software.
See Readymode in action.
Get a personalized demo of our all-in-one predictive dialer. Make more connections, maximize agent performance, and turn dials into dollars for your outbound call center.
