A predictive dialer is an outbound calling system that maximizes agent efficiency by connecting them with more leads in less time. It’s the most advanced solution available for outreach teams looking to scale their performance.
Like a parallel dialer, it calls multiple numbers at the same time from a predefined list. However, it goes a step further by predicting when agents will be available and only connecting them to live, answered calls. This means agents spend more time having conversations with leads—and less time manually dialing or waiting to be connected.