Compliance & Security with your Outbound Dialer

Many sales teams, call centers, and company leaders have been put under the microscope as a result of the ongoing requirements to better understand and adhere to security and compliance regulations. You may have heard of the TCPA, STIR/SHAKEN, and perhaps GDPR in Europe when it comes to regulations. Those are just the common ones. Readymode’s strategy is to always design its technology in a way that allows our customers to efficiently meet their compliance goals when using our dialer for your sales team or call center.

What is Compliance and Why Does it Matter?

It may be confusing, so in order to simplify, let’s highlight the two most common regulations when it comes to utilizing a dialer in your business:

TCPA – Telephone Consumer Protection Act

The Telephone Consumer Protection Act (TCPA) is a federal law that protects consumers from certain unwanted phone calls, and includes rules about how you can call, who you can call, and even when you call.

  • Readymode understands the complications of how to comply with the TCPA, 47 U.S.C. § 227. We’ve built our call technology to ensure that our customers can only call the numbers that it supplies when using our tools.
  • Our platform was built with compliance as a key driver so you can prevent costly fines and decrease your risk of costly TCPA and DNC violations with native integrations to industry-leading compliance vendors.

STIR/SHAKEN

The Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using toKENs (SHAKEN) standards are abbreviated as STIR/SHAKEN.

Under this technology, your calls from Readymode phone numbers will receive the highest possible level of attestation to give the called party and carriers the highest confidence in your calls from our network.

  • Out of the three levels of attestation for STIR/SHAKEN – calls from your Readymode numbers will receive the highest, A-level attestation.
  • A-level attestation gives downstream carriers and the called party full confidence that you have a verified right to use your Readymode numbers.

As a high-level overview – you can be sure that Readymode is here to provide you with a solution that facilitates your ability to maintain compliance so that you can dial with confidence while hitting your targets and connecting with your marketplace.

How to Maintain Compliance

Businesses frequently operate at high levels of intensity in order to achieve their objectives, and you should be able to maintain your attention on your company. Readymode is committed to providing a solution that will benefit your organization while also empowering you to achieve your specific compliance obligations. This is accomplished with a best-in-class predictive dialer and a system that was built with compliance and security in mind.

There are many dialers in the marketplace with different solutions, just as there are many different businesses. As a result, needs often vary. For example, one customer may need dialer speed, while another may need dialer complexity. What does not change, however, is the ever-growing need for compliance.

In order to best achieve and maintain compliance, Readymode’s solutions empower our customers in the following ways:

  • Understand risk management with your processes when using a dialer
  • Review and understand TCPA as well as STIR/SHAKEN compliance
  • Streamline your operation to maintain compliance standards

Compliance with Readymode

While staying compliant is critical, you must also maintain the efficiency and productivity of your business whether it is a sales team or call center operation. Compliance and security must be prioritized as technology and data become increasingly complex. All dialers may have advantages, but they should help you adhere to consumer protection standards. 

Additional Resources

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Understanding the Role of Subscription Account Numbers (SANs)

The Two Pillars of TCPA Compliance: Core Rules

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Mini-TPCA for Telephone Solicitation in Maryland

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