Call Center Essential Features

ReadyMode Features

The all-in-one predictive dialer that connects your agents with more leads in less time through lightning-fast dialing, powerful automation, and reporting that rocks.

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Dialing.

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Speed Configuration

Configure the dialer speed to your specifications to dial multiple channels in the background.

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Dialer and Webphone Built In

Call anytime to anywhere without landlines or phones, no extra fees or downloads required.

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Blended Inbound and Outbound

Unrestricted inbound and outbound calling channels, fully blended for seamless efficiency.

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Do-Not-Call Lists

Import, export, filter and edit your DNC list with custom filtering for comprehensive telemarketing compliance.

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Caller-ID Proximity Matching

Own and display phone numbers with area codes closest in proximity to all the leads you dial.

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Call Recording

Record all inbound and outbound calls or selected calls for compliance and quality assurance.

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Agent & Dial-List Prioritization

Prioritize your agents and dialing lists through queues based on skill level and lead importance.

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Inbound-Agent Intercept

Allow agents to intercept inbound calls from leads they initially contacted to cultivate sales relationships.

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Dynamic Scripts

Create sales scripts for your agents with dynamically generated lead data embedded within each script.

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Conference Calling

Utilize pre-configured conference rooms to bridge in multiple parties internally and externally.

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Extensions

Allocate incoming calls from your main number to your agents’ extensions to help better manage agent productivity.

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Forwarding

Easily forward callbacks to the right agent at the right time for more personalized service.

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Voicemail

Standardize your recorded messages across all agent numbers to handle missed calls easily and professionally.

Productivity.

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Automated Tasks

Automatically prioritize your dialing lists and email reports to administrators on a recurring schedule.

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Live Floor Monitoring

Monitor all agents in real-time from one screen, with the ability to listen, whisper, or interject on a call.

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Agent Callback Calendar

Increase productivity with personalized, agent-specific folders and callback calendars that sync with Google Calendar.

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Appointment Calendars

Share unlimited appointment-queue calendars with users, synced to Google Calendar for easy appointment booking.

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Inbound Queues

Create and configure unlimited inbound queues to route calls to specific agents or groups of agents.

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Inbound-Queue Strategy

Prioritize your inbound queues and select a ring configuration to strategically distribute calls to your agents.

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Custom Dispositions & Queues

Organize your leads to suit your workflow processes with custom call dispositions and queues.

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Inbound-Queue Voicemail

Easily transfer a voicemail to an agent from group voicemail boxes on inbound queues and trigger email notifications.

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Third-Party Lead Posting

Automatically post leads into ReadyMode from third-party lead vendors or your lead-generation website.

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Custom Profile Fields

Customize a lead's profile using different form fields and easily import/export the data or target it with your dialer.

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Firewall Security

Prevent your agents from signing in from home or other unsecured locations with our powerful firewall.

Reporting & Analytics.

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CRM Built-In

Utilize our all-in-one, built-in CRM to effectively manage leads and customers, no downloads or integrations required.

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Reporting & Analytics

Detailed reporting, stats, and analytics for agents, calls, campaigns and more.

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API Capabilities

Connect to the system of your choice or build your own custom integration using our API capabilities.

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Custom Agent Statuses

Create custom agent statuses as variables to generate dynamic agent and payroll reports.

Are you ready for ReadyMode?
We can help you maximize productivity at your call center. Let us show you how.

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