8 Key Metrics for Travel and Tourism Phone Sales 

You can’t manage what you didn’t measure! In the world of travel and tourism sales, understanding the effectiveness of your phone sales efforts is essential for maximizing your revenue and growing your business. By tracking key metrics, your sales team can gain valuable insights into their performance, identify areas for improvement, and make data-driven decisions to optimize their strategies. In this blog, we’ll dive into the top metrics to focus on when evaluating your phone sales initiatives.

1. Conversion Rate

Conversion rate measures the percentage of sales calls that result in a desired outcome– like booking a travel package. By tracking conversion rate over time, you can assess the effectiveness of your sales pitches, identify successful strategies, and make adjustments to improve conversion rates.

2. Average Handle Time (AHT)

Average Handle Time (AHT) measures the average duration of a sales call from start to finish, including talk time and hold time. Monitoring AHT helps identify inefficiencies in the sales process, such as long holds or excessive talk time.

3. Call Connect Rate

Call connect rate measures the percentage of outbound calls that successfully connect with a prospect. By tracking call connect rate, you can assess the effectiveness of your dialing strategy, identify factors impacting call connect rates, and make adjustments to improve overall connect rates. If you’re still dialing manually, introducing a tool like Readymode can help boost your connection rate. With features like variable dialing speed and caller ID reputation management, you’ll connect with prospects faster.

4. Lead Response Time

Lead response time measures the time it takes for you or another travel sales representative to respond to a new lead or inquiry. Monitoring lead response time is critical for ensuring timely follow-up with prospects and maximizing opportunities for conversion.

5. Sales Pipeline Velocity

Sales pipeline velocity measures the speed at which leads move through the sales pipeline from initial contact to conversion. By analyzing pipeline velocity, you can help your sales team identify bottlenecks in the sales process, streamline workflows, and accelerate the pace of lead conversion.

6. Customer Satisfaction (CSAT) Score

Customer Satisfaction (CSAT) score measures customer satisfaction with the sales experience, typically obtained through post-sale surveys or feedback. Monitoring CSAT scores helps you gauge customer perceptions and identify areas for improvement in the sales process.

7. Repeat Business Rate

Repeat business rate measures the percentage of customers who make additional purchases or bookings after their initial transaction. By tracking repeat business rate, you can assess customer loyalty and satisfaction, as well as the effectiveness of your sales and customer service efforts.

8. Sales Revenue

Sales revenue measures the total revenue generated from phone sales efforts within a specific time period. Monitoring sales revenue allows you to assess the overall effectiveness of your sales strategies and track progress towards revenue targets.

Tracking key metrics is essential for evaluating the effectiveness of phone sales efforts in the travel industry. By focusing on metrics such as conversion rate, average handle time, call connect rate, lead response time, sales pipeline velocity, customer satisfaction score, repeat business rate, and sales revenue, you can gain valuable insights into your performance, identify areas for improvement, and make data-driven decisions to drive success in travel and tourism sales.

Readymode
Outbound Customer Engagement Platform

Readymode is a cloud-based, outbound customer engagement platform for sales teams and call centers. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. Readymode is at the core of the conversation; we’re designed for businesses that want to maximize productivity and scale affordably.

Additional Resources

Cheat Sheet: 10 Travel & Tourism Phone Sales Tips

Boosting Travel & Tourism Phone Sales

Engage smarter.
Sell more.

Grow your revenue and increase your contact rates with the #1 outbound customer engagement platform for sales teams.

Related content.

A lawyer sits at a desk on his phone with a gavel, laptop, and legal scales nearby.
Part of FCC’s New Consent Revocation Rules Delayed Until April 11, 2026
On April 7, 2025, the FCC issued a one-year stay on part of the new consent revocation rules. Learn what’s changed and what stays the same for your business.
Two sales agents wearing headsets collaborate while looking at a computer screen to compare different types of outbound dialers.
Outbound Dialers Guide: Compare 5 Types, Benefits & Uses
The best dialer depends on your revenue team’s goals, call volume, and workflow. Find the right fit with our in-depth guide on 5 types of outbound dialers.
Three smiling outreach professionals reviewing their outbound calling strategy together at a desk with laptops, wearing headsets in a modern office setting.
8 Proven Tips To Improve Your Outbound Calling Strategy in 2025
Outbound calling remains one of the best ways to generate leads and grow your business. Discover proven tips to help your team make every call count.