The Future of Call Centers
Merchant ReFi’s Digital Transformation with ReadyMode
This case study outlines how we supported our client, Merchant ReFi, to transform their business digitally.
Instead of standard dialing, call center solutions continue to push their capabilities and rely heavily on automation, metrics, reporting, and analytics. This blog shares ReadyMode’s brief perspective of how call centers may evolve in the near future and what impacts there may be.
How to Utilize an Outbound Predictive Dialer in Telephone Sales
In 2022, the telephone is still one of the most used devices to reach customers for sales. Whether you are a business with a small outbound team or a large call center operation reaching prospects and existing customers across the globe, there is no doubt that how you utilize your telephone directly affects your business’ performance.