Technology companies and their solutions can often be transactional and that's okay. However, the value that comes with a great solution goes beyond just the technology itself. As your business fluctuates through challenges and successes, it is critical that your solution providers are partnering with you on your journey.
With ReadyMode, we work hard to ensure that our customers are supported. No matter where they are in their outbound dialing operation, we are here to help them scale their business and find the success they set out to achieve.
What Happens As Your Business Scales?
Scaling - We hear the term all the time but what does it mean exactly? Is it the same as growth?
Forbes describes scaling as:
Growth refers to an increase in output or revenue while scaling refers to increasing output or revenue without increasing input resources or production costs at the same pace.
So what does that mean for you? Likely, it brings obstacles, challenges, and rewards into your daily operations. As you encounter new roadblocks or avenues of success, ReadyMode is here to make sure that your predictive dialer is proactively suited to your needs. Let’s take a look at how we approach our customers with a partnership-first process to help them scale.
Customer Success with ReadyMode
Our Customer Success team is here to help you with system setup and training when your company first comes on board with ReadyMode.
They will also assist with ongoing optimization of your system and management of your account to ensure that ReadyMode continues to meet your business’ needs as your company scales.
As you scale, our customer success team will monitor your performance data and work with you through your targets and holistic business goals to ensure success. We believe that this partnership is what builds trust and solution building. Here’s a brief overview of the framework:
We are always looking to analyze your current and future needs as a business. How can ReadyMode solve problems without compromising the present or future? By looking at your usage data and comparing it to your goals, we are able to monitor and manage your dialing appropriately.
The partnership also requires engagement and participation from both sides. We work with our customers to build strong relationships as we look to be more than a transaction. Whether you need us a little or a lot, we are here to provide the best outcomes possible for your operations.
When a dialer is fine-tuned from a technical perspective, its performance is only maximized once your team is fully onboarded and proactive with their dialer usage. Are they using the best process and/or features available to them?
With these steps in place, its now time to act. However, it does not stop here - the cycle continues as we focus on monitoring and discussing your scaling business.
With ReadyMode, your outbound sales team or call center can have confidence in knowing that we are here with you beyond the sale, beyond day 1, beyond the implementation. Our customer success team is dedicated to ensuring that you know how to best utilize your dialing operation with ReadyMode.
Contact our team to try ReadyMode today.
Case Study | How actionable data helped a real estate team scale up