How to Utilize an Outbound Predictive Dialer in Telephone Sales

Technology has evolved and you have likely heard of, used, or are using a dialing solution. Dialing solutions today, like ReadyMode’s Predictive Dialer for Outbound sales, continue to innovate and provide benefits throughout our customer's dialing processes.

What are the benefits, and why does it matter?

For your company’s outbound dialing to generate leads or close sales, a predictive dialer is a must-have. Why? Because predictive dialing automates outbound dialing, a predictive dialer links live answers with actual agents, utilizing algorithms to determine when the next number should be phoned.

As a result, neither your agents nor your customers will have to wait. You can increase contact rates while reducing downtime for your agents.

Sales with ReadyMode’s outbound predictive dialer

There are varying advantages of using a predictive dialer software. Here are the top five ways it may help your outbound dialing, as well as how the best solutions set themselves apart from the competition.

1. Increased efficiency leads to increased sales

Hitting sales targets is the number-one priority for all sales representatives, call-center representatives, and managers. But when you are using out-of-date technology, meeting those quotas is almost impossible. Dialing speeds and lines are capped, and when agents are looking at call sheets and keying in sequences by hand, the odds of making a mistake — whether punching the wrong number or calling the same customer twice — skyrocket.

2. Superior customer service for stronger leads

Whether you want blended inbound and outbound channels or not, predictive dialer technology can do wonders for customer service, satisfaction, and conversions. That’s because the best predictive dialer solutions are software-based rather than hardware-based, meaning they can integrate with customer relationship management (CRM) systems to improve lead targeting.

With lead data and status added directly into the CRM system, as well as customizable priorities and queues for your calls, you can connect the right agents with the right customers at the right time.

3. A significantly lower total cost of operation

Without modern solutions, optimizing your sales processes and call center operations can be difficult. Legacy infrastructure, landlines, and a Private Branch Exchange (PBX) system all cost money to maintain. Not to mention, scheduling lacks structure and cohesion. With legislation surrounding contact rates, the only way to reach a sufficient number of customers is by hiring more sales reps — which few call centers can afford.

With that in mind, the best telephone sales improvement you can make is switching to a predictive dialer that’s cloud-based. As mentioned before, it significantly boosts efficiency, which means it also significantly reduces costs. And we all know that less manual entry, less human error, and less downtime leads to more savings. The overhead costs of maintaining legacy, on-premises hardware are simply too high, especially when there are such effective software-based alternatives.

4. Scalability according to your business needs

It’s impossible to mention cloud computing without talking about scalability. Across all industries, organizations are migrating their data to cloud-native platforms, allowing them the agility and flexibility to adjust operations based on their objectives, capabilities, and resources. This is critical for businesses, which frequently need to increase or decrease agent capacity on short notice.

Just as important is the ability to streamline processes. Having a complete call center technology stack — including both a web-based predictive dialer and a built-in CRM — means your sales agents and managers no longer have to navigate across multiple tools, platforms, and systems.

5. Empowering agents to work from anywhere

In case you need another reason to consider moving to the cloud, look no further than the dramatic shift that's taken place over the past year. Distributed workforces are here to stay, and like all businesses, call centers need to be able to function remotely. A cloud-based predictive dialer and CRM empowers your agents to stay connected — and productive — from any location.

Bear in mind that the predictive dialers making the biggest impact for telemarketers are those with VoIP and a webphone, so that agents can place calls anytime, anywhere, with no extra costs or downloads. In fact, they don’t even need landlines or cell phones.

A strong call center improvement strategy starts with adopting a technology stack that checks all the boxes. That’s exactly what ReadyMode delivers. It not only enables your sales teams with a best-in-class, all-in-one solution that includes a predictive dialer, ACD, and a CRM, but also ensures top-of-the-line engagement opportunities and experiences for your customers and leads.

Closing

The telephone is as relevant today as it was 10+ years ago. The complexity is how it is utilized within the sales process in collaboration with emails, social media, and face-to-face meetings. The variables do not have to further complicate how you dial, and that is where a predictive dialer can not only simplify the process but also enhance it for maximum performance.

This is just a brief snapshot of how ReadyMode views sales in outbound dialing. For us, it is the constant curation of processes within the dialer that can help our customers achieve their goals. When working with ReadyMode you’re not just getting a solutions provider — you’re getting a partner. The ReadyMode team works alongside you to customize a solution that does what you need it to do, and scales how you need it to scale. As you convert more leads, close more sales, and maximize your growth, you have a team of passionate professionals supporting you at every stage of the journey.

So do not put the phone down, keep (predictive) dialing, keep reaching your prospects and customers, build those relationships and nurture them into the successes that are limitless.

Contact our team to try ReadyMode today.